16 September 2026
A generic chatbot knows a lot about the world but nothing about your business. A document-based chatbot looks up the relevant parts of your own files first, then writes an answer from them.
The basic idea
- Your documents are split into small passages and indexed - When someone asks a question, the most relevant passages are found - The AI writes an answer using only those passages and shows where they came from
What makes it reliable
- Clean, current source documents - Showing sources so answers can be checked - A clear fallback: when the answer is not found, say so and offer a person
What to avoid
Do not let a chatbot invent policies or prices. Limit it to approved content and review conversations regularly.
We build chatbots for websites and messaging channels. Tell us what questions your team answers most often and we will suggest an approach.